L G Group Protection reports 79 year on year increase in digital health service usage

The first instalment focuses on the impact of digital health services on employee wellbeing and productivity.

Introduction

L&G Retail, a leading provider of digital health services, has launched its first instalment of its third Chief Medical Officer (CMO) report. This comprehensive report provides valuable insights into the impact of digital health services on employee wellbeing and productivity. The report is the first of four instalments, each focusing on a different aspect of the relationship between digital health services and employee wellbeing.

The Rise of Digital Health Services

In recent years, digital health services have become increasingly popular among employees. According to L&G Retail, 79% of employees are now using the provider’s digital health services.

40% of employees who used vGP said it helped them avoid time off work due to stress or anxiety. 25% of employees who used vLegal (L&G’s legal services platform) said it helped them avoid time off work due to legal issues.

The Benefits of Virtual GP and vLegal

The introduction of Virtual GP and vLegal by Legal & General (L&G) has brought about a significant shift in the way employees manage their work-life balance.

The Role of Intermediaries in Growing Expertise in GIP

The growth of the Global Insurance Platform (GIP) proposition has led to an increased demand for intermediaries to develop their expertise in this area. As the industry continues to evolve, intermediaries must adapt and expand their knowledge to remain competitive. This is where the role of intermediaries in growing expertise in GIP comes into play.

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Understanding the GIP Proposition

Before we dive into the role of intermediaries, it’s essential to understand the GIP proposition. The GIP is a digital platform that enables insurers to manage their global operations, including underwriting, claims, and policy administration.

A healthy workforce is essential for productivity, morale, and competitiveness. Investing in employee wellbeing is a key strategy for businesses to achieve these outcomes.”

The Importance of Employee Wellbeing in the Workplace

Employee wellbeing is a critical aspect of any organization’s success. It encompasses not only physical health but also mental, emotional, and social wellbeing. A healthy and happy workforce is essential for driving productivity, morale, and competitiveness in the business world.

The Importance of Post-Sales Support

In today’s fast-paced business environment, companies need to ensure that their products or services are not just sold, but also supported throughout the customer’s journey. This is where post-sales support comes in – a crucial aspect of any successful business strategy. At L&G, we understand the importance of providing top-notch post-sales support to our customers, which is why we’ve made it a priority to deliver exceptional service.

Key Benefits of Post-Sales Support

Improved Customer Satisfaction: Post-sales support helps to resolve any issues or concerns that customers may have, leading to increased satisfaction and loyalty. Increased Employee Engagement: By providing ongoing support, we can drive employee engagement and motivation, leading to improved productivity and performance. Enhanced Reputation: Providing excellent post-sales support can enhance our reputation and build trust with customers, leading to long-term relationships and business growth. ## The Role of Technology in Post-Sales Support**

The Role of Technology in Post-Sales Support

In today’s digital age, technology plays a vital role in post-sales support. At L&G, we’re committed to leveraging technology to deliver exceptional service to our customers. Some of the ways we’re using technology to enhance post-sales support include:

Self-Service Portals: We’re implementing self-service portals that allow customers to access information, track their accounts, and submit requests for support. Artificial Intelligence: We’re using artificial intelligence to automate routine tasks and provide personalized support to customers. Data Analytics: We’re using data analytics to gain insights into customer behavior and preferences, enabling us to deliver targeted support and improve the overall customer experience.