- Real-time customer assistance
- Learning and development resources
- Expanded back-office support
Cognizant, a leading provider of digital transformation solutions, has strengthened its partnership with Docusign, the Intelligent Agreement Management company, to enhance customer service management and streamline agreement processes globally. This collaborative effort aims to deliver innovative intelligent agreement management (IAM) solutions that cater to the evolving needs of customers. The partnership between Cognizant and Docusign is built on a deep 360-degree relationship, with both companies leveraging their expertise to drive digital transformation and customer satisfaction. Cognizant will provide comprehensive customer support services for Docusign, encompassing assistance with eSignature, billing inquiries, and technical support. The collaboration will focus on several key areas, including:
- Real-time customer assistance
- Learning and development resources
- Expanded back-office support
- Onboarding consultations
These initiatives will empower customers to effectively deploy Docusign solutions, drive business objectives, and achieve improved customer satisfaction. According to Kelly Morgan, Chief Customer Officer at Docusign, “We are thrilled to expand our partnership with Cognizant. Together, we have the opportunity to expedite the advancement of our Docusign IAM platform and deliver more intelligent and efficient solutions to our customers. Cognizant’s expertise in AI and digital transformation will empower us to continue driving innovation and effectively address the ever-changing demands of our customers.”
Anurag Sinha, Senior Vice President and Business Unit Head of Communications, Media and Technology at Cognizant, added, “Our collaboration with Docusign allows us to help them improve service performance and provide a superior customer experience. By introducing advanced digital solutions, we are optimizing service delivery and ensuring Docusign’s customers receive the support they need.”
The partnership is a testament to Cognizant’s commitment to delivering innovative solutions that drive business success. By combining their expertise, Cognizant and Docusign are poised to revolutionize the way customers interact with their agreement management platforms. Cognizant and Docusign: A Winning Combination
The collaboration between Cognizant and Docusign is built on a foundation of mutual respect and a shared vision for the future of intelligent agreement management. Together, they are harnessing the power of AI and digital transformation to deliver innovative solutions that cater to the evolving needs of customers. By expanding their partnership, Cognizant and Docusign are creating a comprehensive ecosystem that empowers customers to achieve their business objectives and drive success. The partnership is a shining example of how collaboration can lead to innovative solutions that drive business growth and customer satisfaction.
Cognizant and Docusign are working together to provide innovative intelligent agreement management (IAM) solutions that optimize customer service management and streamline agreement processes globally.
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