Expansion of VXI Global Solutions’ Customer Service Center in Lubbock, Texas

VXI Global Solutions, a leading provider of customer experience (CX) and business process outsourcing (BPO) solutions, has announced the expansion of its customer service center at the Wayland Plaza in Lubbock, Texas. This new development will add approximately 200 new full-time positions to support the roadside assistant client’s expansion. The state-of-the-art facility will offer full-time English-speaking positions starting at $18 per hour and bilingual Spanish roles starting at $19 per hour. Both positions come with an impressive weekly incentive program for applicants with exceptional customer service experience. The start dates for these positions are scheduled to begin in May and June 2025. The expansion of VXI’s customer service center is a significant development for the company, which has been recognized for its commitment to diversity and inclusion. As a certified minority-owned business, VXI has been recognized as one of Newsweek’s Greatest Places to Work for Diversity and Women in the Workplace. The company’s local Head of Talent Acquisition, Chelsea Yancoskie, shared the following statement:

“We are proud to be supporting our major client with their expansion plans while supporting our local community with these on-site positions providing opportunities to share in our success. Applications are now being accepted through our website, vxi.com or through Indeed.”

VXI provides a range of benefits to its employees, including paid training, comprehensive medical, dental, and vision benefits, 401k options, paid time off, and an unlimited employee referral program. The company’s West Lubbock location offers easy access to free parking, as well as a range of retail shops and food options nearby. The company’s culture is built around the principles of promoting an inclusive workplace and community support. VXI’s employees are encouraged to participate in the Visionaries & Passion4 volunteer programs, which focus on promoting a culture of diversity and inclusion. The company also offers a range of additional perks, including discounted cell phone plans, rewards programs, and frequent prize giveaways and free luncheons. The Site Director for VXI Lubbock, Bernice Robertson, said:

“We already have an amazing group of people at VXI. I am delighted to be able to bring additional meaningful job opportunities to our community. As one of the largest certified minority-owned businesses in the US, VXI was recently recognized as one of Newsweek’s Greatest Places to Work for Diversity and Women in the Workplace and our culture is second to none. Over 85% of our leaders are promoted internally and I am proud to lead by example, highlighting the many opportunities for career and personal growth. We look forward to welcoming our new growing team.”

To learn more and apply for these exciting opportunities, please visit the VXI Careers website or click the link: www.vxi.com. ###

VXI Global Solutions
Company Overview	Description
VXI Global Solutions	A leading provider of customer experience (CX) and business process outsourcing (BPO) solutions.
Founded in 1998	The company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean.
BPO Leader	VXI delivers omnichannel and multilingual support, software development, quality assurance, and CX advisory, automation, and process excellence to the world’s most respected brands.

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“VXI is backed by private equity investor Bain Capital and is one of the fastest growing, privately held business services organizations in the United States and the Philippines.”

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