Top 10 business applications stories of 2024

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The Hype Cycle: Understanding the Phases

The Gartner hype cycle is a model that describes the stages of technology adoption, from peak interest to trough. It consists of five phases: peak, trough, trough, peak, and trough. The cycle is driven by the increasing awareness and adoption of a technology, leading to a surge in interest and investment. However, as the technology matures, interest wanes, and the cycle repeats.

The Current Phase: Peak Interest

The current phase of the hype cycle is characterized by peak interest, where the technology is widely discussed and adopted. This is the stage where the industry is most excited, and the technology is seen as a game-changer. However, this phase is also the most challenging, as it requires finding use cases that can deliver a fast return on investment.

The Challenges of Finding Use Cases

  • The technology must be able to solve a specific business problem or meet a particular need. The use case must be able to deliver a significant return on investment. The technology must be able to integrate with existing systems and infrastructure. Finding use cases that can deliver a fast return on investment is a significant challenge for many organizations. The technology must be able to solve a specific business problem or meet a particular need, and the use case must be able to deliver a significant return on investment. ### The Importance of ROI*
  • The Importance of ROI

    The return on investment (ROI) is a critical factor in determining the success of an AI project. A high ROI can help to justify the investment in AI technology, while a low ROI can lead to disappointment and disillusionment.

    The project involved migrating over 1,000 customisations, which was a significant undertaking.

    The Challenges of Migrating Customisations

    Migrating customisations from an on-premise system to a cloud-based system can be a daunting task. The complexity of the task is often underestimated, and the costs can be substantial. Here are some of the challenges that Birmingham City Council faced during their migration:

  • Data migration: The council had to migrate over 1,000 customisations, which involved transferring data from the on-premise system to the cloud-based system. This process was time-consuming and required significant resources.

    This allows the third party to provide support for the software, even if the customer has already switched to a newer version.

    Third-Party Support Providers: The Unsung Heroes of Enterprise Software Maintenance

    The Challenges of Enterprise Software Maintenance

    Keeping older enterprise software platforms running for longer is a significant challenge for IT departments. As new technologies emerge and newer versions of software become available, the need to maintain and support older systems can be overwhelming. This is where third-party support providers come into play.

    What are Third-Party Support Providers? Third-party support providers are companies that offer support services for enterprise software platforms. They have access to the same patches and support documentation as the original software vendor, allowing them to provide support for the software, even if the customer has already switched to a newer version. ### Benefits of Using Third-Party Support Providers

  • Cost Savings: Third-party support providers can offer cost-effective solutions for maintaining and supporting older software platforms. Increased Uptime: By providing 24/7 support, third-party support providers can help ensure that critical systems remain operational, reducing downtime and increasing productivity. Expertise: Third-party support providers often have specialized expertise in specific software platforms, allowing them to provide more effective support and troubleshooting.

    This is because many SaaS products are not designed with security in mind, and their business models are often based on a “pay-per-use” model that encourages users to consume more resources than they need.

    The Risks of SaaS

    A Lack of Control Over Data

    When using a SaaS product, users often have limited control over their data. This can lead to a lack of visibility into what data is being collected, how it is being used, and who has access to it. As a result, users may not be aware of potential data breaches or security incidents. The “pay-per-use” model used by many SaaS products can lead to users consuming more resources than they need, increasing the risk of data leakage.

    The SAP Rise Upgrade: A Marathon, Not a Sprint

    The SAP User Group (SUG) chair has likened the upcoming SAP Rise upgrade to a marathon, not a sprint. This analogy highlights the complexity and duration of the upgrade process, which will require careful planning and execution to ensure a smooth transition for users.

    Understanding the Upgrade Process

    The SAP Rise upgrade is a significant undertaking that involves updating the SAP S/4HANA system to the latest version. This process will require users to adapt to new features, functionalities, and user interfaces.

    The Need for AI Assurance

    The UK government has launched an AI assurance platform to help enterprises navigate the complexities of artificial intelligence. This move is a response to the growing demand for AI solutions and the need for assurance that these solutions are safe, secure, and compliant with regulations.

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